Lucky Ones Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Lucky Ones Casino, including its website, games, account services and related features. Please read them carefully before registering or playing. By using the service, you confirm that you understand and accept these terms, together with any game rules, promotional terms, privacy information and other notices displayed on the website.

Lucky Ones Casino operates under a licence issued by the Curaçao Gaming Control Board, reference number OGL/2023/174/0082, and uses SSL encryption to protect player data and transactions.

1. About these terms and your acceptance

These Terms & Conditions form an agreement between you and Lucky Ones Casino in relation to your use of the online casino service. They apply whenever you visit the website, create or access an account, play a game, make a deposit, request a withdrawal, claim an offer or use another feature made available through the service. Additional rules may apply to particular games, tournaments, promotions or payment methods. Those rules will be shown where relevant and form part of these terms.

You should read these terms and all related information before using the service. If you do not understand any part of them, you should not continue until you have obtained suitable independent advice or clarification through an official support channel displayed on the website. If you do not agree with these terms, you must stop using Lucky Ones Casino and must not create or maintain an account.

Lucky Ones Casino may update these terms from time to time to reflect changes to the service, technology, security requirements, legal obligations or business practices. The current version will be made available on the website. Where a change is important, reasonable notice may be provided through the website or by another appropriate method. Your continued use of the service after an updated version takes effect may be treated as acceptance of the revised terms.

Meaning of key terms

“Account” means the player account created for your use of the service.
“Service” means the Lucky Ones Casino website, games, account functions, payment facilities and related online features.
“Game” means any casino game or other gambling product made available through the service.
“You” or “player” means the person who accesses or uses the service.
“We”, “us” or “our” means Lucky Ones Casino as the operator of the relevant service.

2. Eligibility, registration and account security

You must be at least 18 years old to use real-money gambling services. You must also be legally permitted to access and use the service in the place where you are located. Gambling may not be lawful in every location, and you are responsible for checking the rules that apply to you before registering or playing. We may restrict access from locations where the service is not permitted or where we cannot meet our legal and compliance obligations.

When registering, you must provide information that is accurate, complete and current. This may include your name, date of birth, residential details, payment information and other information reasonably required for identity, age, location, fraud or responsible gambling checks. You must update your details if they change. You must not register using another person’s identity or allow another person to use your account.

Only one account is generally permitted for each player unless we have expressly approved an alternative arrangement. Creating multiple accounts, using false information, sharing an account or attempting to avoid an account restriction may result in suspension or closure. Where permitted by law, related accounts may be reviewed together and any relevant balance or activity may be assessed in accordance with these terms and applicable requirements.

You are responsible for keeping your username, password, authentication details and devices secure. Do not disclose your login information to anyone else. You should notify us through an official channel shown on the website as soon as possible if you believe your account has been accessed without permission, your details have been compromised or a transaction appears incorrect. You remain responsible for activity on your account until we have had a reasonable opportunity to investigate and take appropriate action.

We may ask you to complete verification before allowing continued access, accepting deposits, processing withdrawals or providing certain services. Verification can include requests for identity, age, address, source of funds or other information. You must respond honestly and within the requested timeframe. If information cannot be verified, is inconsistent, or is not supplied when reasonably required, access may be limited or the account may be suspended.

3. Deposits, games, winnings and withdrawals

You may only use payment methods that are available through the service and that are authorised for your use. A payment method must generally be held in your own name, unless an alternative is expressly approved. You must not use a payment method belonging to another person, a payment method obtained unlawfully, or funds connected with illegal activity. We may refuse, reverse or review a transaction where required for security, fraud prevention or legal compliance.

You are responsible for checking transaction details before confirming a deposit or other payment instruction. Banks, payment providers or other intermediaries may apply their own fees, processing rules or restrictions. We are not responsible for delays or charges imposed solely by a third-party provider, although we may provide reasonable assistance where appropriate. You should retain transaction records and review your account history regularly.

Games must be played using the funds available in your account and in accordance with the displayed game rules. A game result recorded by the service will normally be treated as final, subject to investigation of a technical fault, system error, fraudulent activity or other exceptional circumstance. If a game is interrupted, incorrectly settled or affected by an obvious error, we may correct the result or transaction in a fair and lawful manner. We may also suspend a game while an issue is investigated.

You should only request a withdrawal of funds that are available for withdrawal and not subject to an unresolved review, restriction or applicable promotional condition. We may require identity or payment verification before processing a withdrawal. Withdrawals may be returned to an eligible payment method or handled using another method permitted by the service. Processing time can depend on verification, the chosen payment provider, operational checks and legal requirements; no particular timeframe is promised unless expressly stated on the website.

We may correct an account balance where a technical or administrative error has occurred. If funds are credited to your account by mistake, you must notify us and must not knowingly use or withdraw them. If you have already used incorrectly credited funds, we may recover the relevant amount where permitted by law. Nothing in these terms removes any rights that cannot lawfully be excluded.

Promotions and bonuses

Promotions, bonuses, free games and other offers are subject to separate promotional terms. Those terms may include eligibility requirements, entry conditions, expiry arrangements, wagering or playthrough requirements, game restrictions, maximum values and withdrawal conditions. You should read the specific offer terms before accepting or using an offer. If promotional terms conflict with these general terms, the specific promotional terms will apply only to the extent of that conflict.

We may withdraw, amend or refuse a promotion where permitted by law, including where an offer has been used contrary to its terms, obtained in error, or connected with suspected abuse or fraudulent conduct. A promotion is not an entitlement to participate unless its stated conditions have been met.

4. Responsible gambling, prohibited conduct and privacy

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. You should only gamble with money you can afford to lose and should set personal limits on your time and spending. Do not chase losses, gamble when distressed, or borrow money to play. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate gambling-help or health service.

Responsible gambling tools may be available through the service. Depending on the feature, these may include deposit controls, play reminders, time-outs, account restrictions or self-exclusion. Any request for a restriction should be made through the official process shown on the website. A restriction may apply for the period stated in the relevant process and may not be removed early. You must not attempt to avoid a restriction by opening another account or using another person’s account.

You must use the service lawfully and fairly. Prohibited conduct includes fraud, money laundering, identity misuse, payment abuse, collusion, manipulation of games, use of automated systems, exploitation of technical faults, interference with the website, distribution of harmful software, and conduct intended to obtain an improper advantage. You must not use the service to facilitate criminal activity or to help another person access gambling when they are not eligible.

We may monitor activity, investigate suspected breaches and take steps that are reasonably necessary to protect players, the service and third parties. This may include requesting information, delaying a transaction, restricting gameplay, removing access to an offer, suspending an account or closing an account. Where required, information may be shared with payment providers, professional advisers, authorities or other responsible bodies. Actions will be taken subject to applicable law and relevant privacy obligations.

Personal information is handled in accordance with the Lucky Ones Casino Privacy Policy and applicable privacy laws. The privacy policy explains the types of information collected, why it is used, how it may be disclosed, how it is protected and how you may exercise relevant privacy rights. By using the service, you acknowledge that information may need to be collected and checked to operate the account, process payments, provide support, meet legal obligations and prevent fraud.

5. Access, liability, complaints and account closure

The service may be changed, interrupted, suspended or withdrawn in whole or in part. This may occur because of maintenance, technical problems, security concerns, changes to a game or payment method, legal requirements or circumstances outside our reasonable control. We will aim to restore or maintain access where reasonably possible, but uninterrupted availability is not guaranteed. You should not rely on the service for emergency communication, financial planning or any purpose unrelated to lawful entertainment.

To the extent permitted by law, you are responsible for the equipment, internet connection, software and charges required to access the service. You must use suitable security software and keep your device and browser reasonably up to date. We are not responsible for loss caused by your failure to protect your account, use of an unsafe device, interruption outside our reasonable control or reliance on information that was not provided through the official service.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law or another law that applies to your use of the service. Subject to those protections, the service is provided in accordance with the information made available on the website, and any liability will be limited to the extent permitted by law. You should obtain independent legal advice if you need guidance about your rights in a particular situation.

Complaints and disputes

If you have a complaint about an account, transaction, game result, promotion or other aspect of the service, please use the official complaints or support process displayed on the website. Provide enough information for the matter to be investigated, including relevant dates, transaction references and a clear description of the issue. We may ask for further information to verify your identity and assess the complaint. We aim to review complaints fairly and may provide an outcome or request additional time where the matter is complex.

You should allow the internal complaint process to be completed before escalating a matter, unless applicable law provides another option. Nothing in this section prevents you from contacting a relevant authority, consumer protection body, dispute resolution service or court where you have a legal right to do so.

Suspension, closure and general legal terms

You may close your account using the process available through the service. We may suspend or close an account where there is a suspected breach of these terms, a security or compliance concern, an unsuccessful verification, prolonged inactivity, a legal restriction, responsible gambling concern or another legitimate reason. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, disputes, confidentiality or unlawful conduct.

Any balance remaining after closure will be handled in accordance with applicable law, the reason for closure and any required verification or investigation. We may retain records for as long as reasonably required for legal, regulatory, accounting, security and dispute-resolution purposes. These terms, together with the documents expressly incorporated into them, represent the understanding governing your use of the service. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. The law and courts applicable to a particular service or player will be determined in accordance with mandatory legal requirements.

By continuing to use Lucky Ones Casino, you confirm that you have read these Terms & Conditions, understand the responsibilities they place on you and agree to comply with them. Please check this page regularly for the current version before using the service.